1. Shipping Charges

Shipping charges are applicable and vary depending on the delivery location. The final shipping cost will be calculated at checkout.

2. Estimated Delivery Time

The estimated delivery time is 5 to 7 business days after shipment. Business days exclude Sundays and public holidays.

We aim to provide a delightful customer experience by delivering your products within the estimated timeframe. However, there may be unexpected delays due to unavoidable logistical challenges beyond our control. In such cases, we request your cooperation and understanding as we work to fulfill your order as quickly as possible.

3. Order Processing

Orders placed after 5:00 PM on Fridays will be processed for shipment on the following Monday.

4. Returns & Exchange

Currently, we do not offer returns or exchanges on any products.

Refund Policy

At Onessense, refunds are applicable only in cases where payment has been deducted from the customer’s account but the order is not successfully confirmed due to a technical error.

If eligible, refunds will be processed back to the original payment method within 5 to 7 business days.

Support

If you believe your payment was deducted incorrectly or you need assistance, please contact us with your transaction details:

Email: contact.srmarketing1@gmail.com
Phone/WhatsApp: 7349218196